Case Study: McDonald's franchise owner saves 20-30 hours per week with MaintainX

How a McDonald’s Franchise Owner Saves 20-30 Hours a Week with MaintainX

McDonald’s franchise owner Nisbet Enterprises (Steve Nisbet) was struggling to manage and maintain Standard Operating Procedures (SOPs), maintenance tasks, and team communications across multiple restaurants as the group expanded. To replace paper checklists and time-consuming phone calls, they turned to MaintainX’s Operations and Maintenance Management software to digitize SOPs and centralize work orders and messaging.

MaintainX delivered a simple-to-use platform that digitized SOPs, created recurring sanitation checklists, enabled photo-verified work orders, and centralized communication across seven locations. The result: MaintainX saved the owner an estimated 20–30 hours per week, improved accountability with a digital audit trail, allowed remote management during COVID, and helped track work orders and 60+ machine parts—so effectively that McDonald’s now sends new franchise owners to learn from Nisbet’s MaintainX-driven operations.

McDonald’s

Steven Nisbet Jr

Owner/Operator