Case Study: McDonald's franchise achieves 85% reduction in equipment downtime with MaintainX

How a Large McDonald’s Franchise Reduced Equipment Downtime by 85% with MaintainX

McDonald’s franchise owner Cottrell Organization, which operates 22 restaurants in New Jersey and Pennsylvania, was overwhelmed by maintenance requests tracked in spreadsheets and phone calls. Frequent equipment failures — from fryers and compressors to milkshake machines — and fragmented work-order tracking left the small maintenance team struggling to respond and prevent repeat issues.

MaintainX deployed its Operations and Maintenance Management software to digitize work orders, standardize procedures, enable preventive plans, and centralize messaging and compliance trails. The result: an 85% decrease in equipment downtime since May 2020, mean time to repair fell from ~400 hours to ~60 hours, more than 2,500 work orders logged with 90% completed after 10 months, and real‑time visibility across all locations thanks to MaintainX.

McDonald’s

Billy Sanon

Facilities Manager