Case Study: Cottrell Organization achieves 85% reduction in equipment downtime with MaintainX

How a Large McDonald’s Franchise Reduced Equipment Downtime by 85% with MaintainX

Cottrell Organization is a second‑generation family business that owns 22 McDonald’s franchises in New Jersey and Pennsylvania. Managing high volumes of work orders (from fryers and compressors to frequently breaking milkshake machines) across 22 stores using spreadsheets and constant phone calls overwhelmed Operations Manager Billy Sanon, so he adopted MaintainX’s Operations and Maintenance Management Software to centralize and scale maintenance operations.

MaintainX delivered a connected worker platform that centralized work orders, standardized operating procedures, enabled preventive and reactive maintenance plans, and provided real‑time messaging and audit trails. The results: an 85% decrease in equipment downtime since May 2020 (mean time to repair fell from 400 to 60 hours), more than 2,500 work orders created with 90% completed after 10 months, and real‑time tracking across 20+ locations, 60+ vendors and 60+ part types.

Cottrell Organization

Billy Sanon

Operations Manager