Case Study: Adelphi University expands student support capacity with Mainstay

Adelphi University restores 1,353 staff hours with Mainstay

Adelphi University, a private institution, faced significant capacity constraints within its student support services. With limited staffing and stretched support teams, students often encountered confusion and unanswered questions, leading to preventable problems consuming institutional resources. To address this, Adelphi partnered with Mainstay to implement a conversational AI assistant, named Adele, powered by the Mainstay platform.

The solution involved deploying Adele for both proactive two-way SMS messaging and an integrated web chat. Mainstay's platform helped surface patterns in student needs, route inquiries efficiently, and automate responses, freeing staff for higher-value work. The results were substantial: over 85,000 text messages were received with a 94% student engagement rate, and the automation restored an estimated 1,353 staff hours. Furthermore, Mainstay's technology helped drive measurable actions, like a 50% year-over-year increase in event sign-ups, and improved student satisfaction scores.

Adelphi University