Case Study: Waste Management Company achieves 32% faster rail transit times with Maine Pointe

Waste Management Company improves rail transit times by 32% with Maine Pointe

A waste management company faced significant challenges with its rail service provider, experiencing transit times that were over 41 hours longer than scheduled. This inconsistent performance led to revenue loss, operational disruption, and an inability to grow the business. After internal efforts failed, the company's private equity owners engaged the vendor Maine Pointe to address the issue with the Class 1 rail carrier.

Maine Pointe intervened by elevating the discussion to the rail carrier's senior executives, breaking down communication barriers and changing the carrier's perception of the account. They demonstrated how on-time performance was critical for both companies' profitability. This new partnership, facilitated by Maine Pointe, resulted in a 32% improvement in transit times, optimized asset utilization, reduced operating costs for the railroad, and greatly improved service reliability.

Waste Management Company