Case Study: My AskAI unlocks real-time AI email support with Mailjet

How My AskAI used Mailjet’s API to trigger real-time AI replies and launch a new product feature that wasn’t possible before

My AskAI is a UK-based SaaS company that automates customer support with AI-powered agents, but it needed a reliable way to send and track thousands of real-time, AI-generated email replies without delays or missed messages. It turned to Mailjet to provide the email infrastructure and API support needed for this new capability.

Using Mailjet’s API and webhooks, My AskAI was able to launch an AI email assistant, integrate automated replies into tools like Zendesk, Intercom, Gorgias, and Freshdesk, and maintain consistent deliverability at under 10,000 monthly emails. Mailjet helped eliminate missed emails, enabled instant customer responses, and unlocked a new feature and revenue channel for My AskAI.

My AskAI

Alex Rainey

Chief Technology Officer