Case Study: Downs MicroSystems achieves dramatic spam reduction and productivity gains with MailGuard

Downs MicroSystems - Customer Case Study

Downs MicroSystems, a 30‑staff Regional Southern Queensland ICT firm, was being overwhelmed by spam—about 97% of incoming email—causing lost time and accidentally deleted legitimate messages despite an existing filter. To halt the problem they engaged MailGuard and its anti‑spam, anti‑virus SaaS solution.

MailGuard provisioned the service with a simple MX DNS and smart‑host change, operating off‑server so it freed local hardware and bandwidth; spam dropped from roughly 97% of mail to a mere trickle, restoring productivity and reducing network load. The rollout was painless and economical, early false negatives were quickly corrected, and Downs MicroSystems now both uses and distributes MailGuard while praising its ongoing support.

Downs MicroSystems

Malcolm Rixon

Systems Engineer