Case Study: National Association of Testing Authorities (NATA) achieves centralised electronic document management and faster service delivery with MAGIQ Software (MAGIQ Documents)

National Association of Testing Authorities (NATA) - Customer Case Study

The National Association of Testing Authorities (NATA), a document‑centric not‑for‑profit responsible for accreditation across Australia, faced a labour‑intensive and inefficient paper‑based process for distributing and managing accreditation documentation to staff and thousands of volunteer experts. To modernise access and control of critical documents, NATA selected MAGIQ Software and its MAGIQ Documents solution to replace the floor‑to‑floor filing system with an electronic records platform.

MAGIQ Software implemented MAGIQ Documents as a single, centralised repository plus an online Members Portal, enabling self‑service access, subscriptions to updates, collaboration during assessments and automated workflows. The solution delivered measurable benefits: improved service delivery timeframes, near‑instant document retrieval via global search, version control and a full audit trail, and off‑site backups every two hours to limit disaster exposure — all rolled out on time and within budget with ongoing MAGIQ Software support.

National Association of Testing Authorities (NATA)

Robert Passam

General Manager ICT