Case Study: Dental Health Services Victoria achieves timely, accurate budgeting and reporting with MAGIQ Software

Dental Health Services Victoria - Customer Case Study

Dental Health Services Victoria (DHSV), the state’s leading public oral health agency serving 341,000+ patients annually with 660+ staff, needed to capture and report both financial and non‑financial information across the organisation. Access to accurate, timely data on labour costs and consumables was critical for informed decision‑making and workforce planning. To address this, DHSV selected MAGIQ Software and implemented the MAGIQ Performance and MAGIQ Reporting & Analytics suites.

MAGIQ Software’s solution integrated financial, payroll, labour, consumables and clinical data, giving managers self‑service reporting, daily‑refreshed data and the ability to model workforce mix scenarios — important given labour is ~75–80% of DHSV’s expenditure. The implementation delivered a more transparent, flexible budgeting process, quicker access to timely and accurate business intelligence, transaction‑level analysis of consumable costs to identify savings, and improved confidence in decision‑making across the organisation.

Dental Health Services Victoria

Tim Hogan

Chief Financial Officer