Case Study: City of Whittlesea achieves unified, real-time reporting and $315,000 annual savings with MAGIQ Software

City of Whittlesea - Customer Case Study

The City of Whittlesea faced fragmented, spreadsheet-heavy reporting processes that made it difficult and time-consuming for managers to access accurate, real-time business data. To address this, the City engaged MAGIQ Software and implemented MAGIQ Performance as an enterprise-wide reporting solution.

MAGIQ Software deployed MAGIQ Performance across the City of Whittlesea’s core Civica Authority system to create a single, unified reporting environment used by ~250 daily users across 40+ datasets and a central portal for all staff. The solution improved data quality and transparency, delivered significant time and cost savings—including $315,000 annual utility savings, labour costs kept within 1% of budget, and an estimated 2–3 weeks staff time saved on Fees and Charges reporting—and reduced business risk.

City of Whittlesea

Emily Phillips

Strategy and Systems Accountant