Case Study: Bland Shire Council improves document management and service delivery with MAGIQ Software’s MAGIQ Documents

Bland Shire Council improves service delivery with MAGIQ Software for 75+ staff

Bland Shire Council faced a significant challenge as its growing volume of paper-based documents consumed considerable staff time. The process of locating files, managing versions, and accurately tracking records was labour-intensive for the records management team, impacting their ability to deliver efficient service. The council chose MAGIQ Software and implemented its MAGIQ Documents product to address this issue.

The solution from MAGIQ Software replaced the paper-based systems with a single, secure digital source for all council information. Over 75 staff now use the system, which has made document and records management a routine part of their day. This has allowed multiple people to access documents simultaneously, leading to faster task completion. The results include improved service delivery times and increased staff productivity, with the customer support from MAGIQ Software receiving a perfect rating.

Bland Shire Council