Case Study: Bay of Plenty Regional Council brings rating and collections in-house with MAGIQ Software

Bay of Plenty Regional Council brings 147,000 rating units in-house with MAGIQ Software

The Bay of Plenty Regional Council, responsible for environmental management and public transport for over 308,000 residents, faced challenges with outsourcing its rates collection. This led to increasing costs, policy application variances, and a lack of visibility with ratepayers, prompting the decision to bring the function in-house. To achieve this, the council partnered with MAGIQ Software for its cloud platform.

MAGIQ Software provided a robust rating and collection platform to facilitate the transition. The solution enabled the Bay of Plenty Regional Council to successfully bring all rates, penalties, and collection processes in-house, providing a consistent system for approximately 147,000 rating units and enhancing ratepayer customer experience and engagement.

Bay of Plenty Regional Council