Case Study: Tobar achieves slick multichannel customer service with Maginus OMS

Tobar Deliver Slick Customer Service Across all Sales Channels

Tobar, a complex multi-channel gifts business trading across B2B and B2C channels, needed a way to manage its wholesale, mail order, web, and retail operations in one system. The company wanted to improve efficiency, control stock better, and deliver consistent customer service across all sales channels. Maginus provided its OMS solution to bring these processes together.

With Maginus OMS, Tobar gained full visibility of stock, improved order handling, and better warehouse control across the business. The results included a 30% reduction in picking errors, a 20% increase in sales order volumes, and a 40% reduction in catalogue production costs, while turnover almost doubled with staff numbers staying the same. Maginus also helped Tobar reduce part shipments, cut returns, and handle seasonal peaks more effectively.

Tobar

Toby Templar

Tobar