Case Study: The Wine Society improves multi-channel customer service with Maginus OMS

The Wine Society toasts transacting £1 billion in Sales

The Wine Society, a UK fine wine membership co-operative, needed to improve efficiency and maintain high customer service while supporting rapid multi-channel growth across phone, online, post, mobile, and store sales. To address this, it worked with Maginus and implemented Maginus OMS to centralize order handling and support its expanding operations.

Maginus OMS gave The Wine Society a single point of control for orders, pricing, product data, and fulfilment across all channels, while integrating with specialist systems such as its “Wine Without Fuss” service. Maginus helped the business process more than six million orders, double turnover to just over £80m, grow membership by 50%, and do so with only a 28% increase in employees, improving efficiency and enabling smoother peak-period handling.

The Wine Society

David Marsh

Head of IS