Case Study: Cath Kidston boosts customer service and sales with Maginus

Satisfied Customers Get Their Orders Faster with Cath Kidston & Maginus

Cath Kidston, the vintage-inspired accessories, homeware, and fashion retailer, needed to improve efficiency across its operations as it expanded through multi-channel growth. To support this, it selected Maginus, implementing Maginus OMS along with Maginus eCommerce and hosting services to better integrate its website, head office retail system, and warehouse.

Maginus improved Cath Kidston’s stock control, warehouse operations, and website flexibility, giving the business real-time stock visibility and more accurate delivery options. The results included a 25% reduction in customer complaints, same-day dispatch for over 95% of orders, only 0.1% stock loss, and significant sales growth, while the hosted eCommerce setup also let Cath Kidston scale bandwidth during busy periods and pay only for what it needed.

Cath Kidston

Paul Spinks

Managing Director