Case Study: Pama reduces picking errors by 90% with Maginus OMS

Pama Reduce Picking Errors by 90% with Maginus OMS

Pama, a leading B2B distributor of mobile phone accessories and consumer electronics, needed to replace an aging and unreliable IT system that was limiting growth, forcing paper-based order and support processes, and preventing a real-time web presence. Pama turned to Maginus and its Maginus OMS platform to modernize operations across sales, customer service, inventory, and online channels.

Maginus implemented a true multi-channel order management system that gave Pama real-time stock visibility, automated despatch and reporting, improved customer query handling, and connected telesales, retail, web, and export operations on one platform. The results were significant: picking errors were reduced by 90%, stock accuracy improved, warehouse bottlenecks eased, despatch time dropped from minutes to seconds, and Pama was able to process higher order volumes with fewer warehouse staff.

Pama

Antony Warhurst

Operations Manager