Case Study: ZoomCare saves 4 hours per provider per week with Magical

ZoomCare saves 4 hours per provider each week with Magical

ZoomCare, a healthcare provider offering on-demand urgent, primary, and emergency care, faced challenges with long patient wait times and excessive administrative work for its providers. To improve efficiency and maintain their patient-centric care model, they turned to the automation tools from vendor Magical.

The solution involved implementing Magical's text expansion and templating features to automate patient charting and follow-up communications. This allowed providers to rapidly document encounters and deliver personalized, detailed care instructions. As a result, ZoomCare saved its providers an average of four hours per week per user, automated over one million tasks, and significantly improved both patient satisfaction and internal morale. Magical's secure and simple platform was integral to achieving these outcomes.

ZoomCare