Case Study: Club Med achieves faster, more efficient guest check-ins with Magic Software

Club Med Increases Efficiency for Tourists with Express Check-In Mobile App Using Magic Software

Club Med, the global resort operator, needed a faster, more welcoming check-in experience for arriving tourists and a simple mobile tool for staff to access the centralized Club Med Magic ERP in real time. The challenge was to reduce check-in time and improve guest reception while giving employees reliable, on-the-spot access to guest and operational data.

Using Magic xpa, Club Med built an integrated express check-in mobile app that streamlined the guest arrival process, improved the user experience, and gave staff instant access to centralized data. The result was shorter check-in times, increased operational efficiency, and higher management and employee satisfaction.

Club Med

Thomas Guyon

IT Villages Applications Manager