Case Study: Boston Medical Center achieves faster response and eliminates paperwork with Magic Software's mobile facility management app

Boston Medical Center Drives Efficiency with Mobile Facility Management App

Boston Medical Center needed to mobilize hundreds of technicians working across a large campus and reduce the paperwork load created by thousands of daily work orders. The hospital wanted faster rerouting of staff to critical equipment failures and the ability for clinicians to initiate and monitor service calls and incident status in real time.

BMC extended its existing Magic Software–based facilities management system to native iOS and Android apps, reusing business logic for a faster, lower-risk rollout. Mobile features—barcode scanning, on-site photos, offline operation with sync and the ability to close work orders in the field—have made teams happier and more efficient and eliminated the large volume of paperwork, while enabling immediate response to critical malfunctions and 24/7 visibility into service calls.

Boston Medical Center

Bob Biggio

Vice President of Facilities and Support Services