Case Study: Software Testing Solutions achieves streamlined case management and a unified digital presence with Magentrix

Software Testing Solutions Streamlines Case Management On Magentrix

Software Testing Solutions, a healthcare software testing firm, faced inefficient project-management workflows and the burden of maintaining two digital storefronts after adopting Salesforce alongside their website. They needed an easy-to-use, automated case-management system that would integrate bi-directionally with Salesforce, support secure media hosting for training videos, and reduce manual effort — requirements that led them to evaluate the Magentrix platform and portal.

Magentrix delivered a working client portal during the trial and STS launched it within one month, then consolidated and reproduced their full website on the Magentrix platform in an additional month. Magentrix’s solution automated workflows, synchronized with Salesforce, and integrated Vimeo-hosted training, giving clients on-demand case visibility and increased transparency; client feedback has been overwhelmingly positive and STS reduced the maintenance and cost burdens of running separate systems.

Software Testing Solutions

Henry Sabia

Account Manager