Case Study: Deaf & Hear Alberta achieves $15,000–$30,000 in first-year savings and a self-service portal with Magentrix

Small Non-Profit Makes Big Impact with Magentrix Portal

Deaf & Hear Alberta, a charitable non-profit serving Albertans who are deaf, deafened, or hard of hearing, needed an affordable, scalable online portal after their previous vendor-mandated solution became costly, required developer intervention for changes, and charged recurring update fees. To meet these challenges they selected Magentrix, using the Magentrix platform together with the Foundation offering from Salesforce.com, to give clients, interpreters, funders and distributed staff easier self-service access and centralized records.

Magentrix implemented an intuitive self-service portal that lets clients request interpreting services, interpreters select bookings and process invoices, staff verify and approve requests and funders view funded services — all configured without hiring a developer. The Magentrix solution improved control and collaboration, and according to Deaf & Hear Alberta saved an estimated $15,000–$30,000 in the first year while delivering responsive support and scalable functionality.

Deaf & Hear Alberta

Todd Reade

Director of Interpreting Services