Case Study: OpenSymmetry achieves improved collaboration and customer self-service with Magentrix

OpenSymmetry Employees Collaborate with Magentrix

OpenSymmetry, a leading independent consulting firm in sales performance management serving over 500 organizations with about 180 employees, faced fragmented communication across phone, email and other channels and an internal-only knowledge base that made it hard for employees and customers to find information. To unify collaboration and enable self-service, they engaged Magentrix and adopted the Magentrix Social Intranet to build a branded, mobile-friendly portal with knowledge base, discussion forums, file sharing and secure role-based access.

Magentrix implemented a centralized employee portal that was rapidly adopted, giving staff on-demand access to up-to-date resources and collaborative tools; OpenSymmetry reports more efficient communication, higher productivity, empowered employees and robust security controls, with Magentrix support praised for responsiveness. OpenSymmetry is now extending the Magentrix portal to customers to provide the same self-service knowledge base and reduce support tickets, demonstrating clear operational improvements and measurable reductions in support workload.

OpenSymmetry

Anthony Hutchins

Senior Vice President Solution & Strategy