Case Study: Esna achieves streamlined partner engagement and order processing with Magentrix

Magentrix Portal makes it easier for channel partners to do business with Esna

Esna, a global leader in cloud-enabled communication and collaboration solutions serving more than 1,200 channel partners and over 1 million users worldwide, faced fragmented systems across Sales, Customer Support, Customer Service and Marketing that made it difficult for partners to do business. To provide a single “one-stop shop” for partners — from support tickets and knowledge articles to quoting and marketing materials — Esna engaged Magentrix and its Magentrix Custom Cloud/portal capabilities.

Magentrix built the EASE partner portal and support site, adding help tickets, a knowledge base, configurable product and price-list tools for hundreds of SKUs, licensing and discount management, and an easy-to-maintain marketing resource center. The Magentrix solution improved Esna’s technical support workflow, made content and quote creation far easier for partners, streamlined order configuration with fewer errors, and now supports Esna’s large channel ecosystem more effectively.

Esna

Lee Ho

VP of Marketing