Case Study: Sodexo Mexico achieves streamlined operations, cost savings and rapid automation with Magentrix

Magentrix Helps Sodexo Mexico Business Processes Shine

Sodexo Mexico, part of the global Sodexo group, was struggling to manage daily activities for over 2,500 service providers across more than 100 facilities, relying on email and spreadsheets that led to lost requests, degraded service levels and poor data accuracy. Seeking a scalable, easy-to-manage solution that integrated with their Salesforce CRM, Sodexo Mexico selected Magentrix and its Community/Platform to provide a centralized, configurable portal for providers and internal teams.

Magentrix implemented Salesforce‑integrated community portals that let providers create and track tickets on any device and deployed a secure HR portal for on‑demand pay stubs and employee resources. The Magentrix solution cut administrative time dramatically, eliminated courier fees to 170 locations, accelerated process automation from months to hours, and now supports 3 community sites with 3,000+ client users and 6,000+ employee users.

Sodexo

Daniel Martinez Sanchez

IT Manager for Onsite Services