Case Study: Jonas Construction Software achieves full customer access, streamlined support and $30K annual savings with Magentrix Customer Community

Magentrix Customer Community Helps Jonas Construction Software Put Customers First

Jonas Construction Software, a long-established provider of integrated construction software, wanted to strengthen customer relationships by building an online community but found their existing portal costly and limited — it only supported about 25% of their ~7,500 users. Searching for a Salesforce-integrated, affordable, branded solution with documentation, an ideas module and better user permissions, Jonas evaluated and selected the Magentrix Customer Community.

Magentrix implemented "Jonas Connect," delivering a Salesforce-synced portal with a searchable knowledge base, document library, ideas submission, video content, enhanced user permissions and centralized admin oversight. The Magentrix solution gave all customers access (instead of the prior ~25%), improved data accuracy and collaboration, and saved Jonas approximately $30,000 a year, with plans to reduce support cases further by adding Magentrix Social eLearning for customer self-training.

Jonas Construction Software

Oren Falkovitz

Marketing Manager