Case Study: Esna achieves streamlined self-service support and quote processing with Magentrix

Esna - Customer Case Study

Esna, a leading provider of cloud-enabled unified communications that delivers more than 150 products and services globally, needed a unique, flexible system to handle complex configuration rules so its sales team could create, validate, track and e-mail quotes. To solve this challenge, Esna turned to Magentrix and its Magentrix Custom Cloud offering.

Magentrix implemented a product and price-list configuration solution that proved flexible, reliable and cost-effective; as a result, Esna’s sales team, partners and resellers worldwide now use Magentrix for self-service support and order processing. The deployment improved Esna’s technical support workflow, made it easier for customers to contact support, and streamlined quote and order processing across the organization.

Esna

Scott McHardy

Support Manager