Case Study: Lodgify streamlines ticket classification with Mage AI

Lodgify deploys AI ticket classification in 2 weeks with Mage

Lodgify, a SaaS platform for vacation rental management, faced a challenge with its overwhelmed customer success team manually classifying thousands of support tickets. This manual process created bottlenecks, delayed responses, and prevented the team from focusing on high-value customer interactions. To solve this, they turned to their existing vendor, Mage, and used Mage Pro for AI orchestration.

Using Mage Pro, Lodgify built an AI-powered classification pipeline that ingests tickets from BigQuery and uses large language models to automatically categorize requests, assign modules, and determine urgency. This solution was deployed in just two weeks. The results were immediate, eliminating manual classification, speeding up ticket routing, and ensuring urgent issues were addressed faster. Mage enabled Lodgify to scale its support effectively, gaining valuable data-driven insights into ticket trends.

Lodgify