Case Study: FT Courier achieves a 60% productivity boost and scalable e‑commerce operations with Magaya Corporation

FT Courier - Customer Case Study

FT Courier, a full-service logistics company founded in Buenos Aires, faced a crisis when the COVID-19 e-commerce surge tripled parcel volume (from ~50 to 500 daily in Miami) and overwhelmed their processes — causing backlogs, customer service failures, inventory losses and even internal theft. To address this, FT Courier engaged Magaya Corporation for logistics automation, visibility tools, and warehouse modernization.

Magaya Corporation implemented a suite of solutions — Dimensioner, LiveTrack, Binder, Magaya Supply Chain and WMS Mobile — to automate measurements, provide 24/7 shipment visibility, attach photographic proof to transactions, unify operations on one platform, and enable barcode-driven warehouse workflows. The results included a 60% productivity gain from Dimensioner, real-time discovery of 300 stolen packages (preventing ongoing losses and saving $70,000 with no theft losses in 2021), elimination of duplicate Excel processes, faster cargo flow, higher customer satisfaction and improved staff productivity and profitability.