Case Study: Airlie achieves mobile guest engagement and paperless operations with Maestro PMS

Historic Airlie, International Conference Destination Relies on Maestro’s Cloud PMS to Support Growth, Go Green and Deliver Mobile Guest Engagement

Airlie, a historic 300-plus acre conference and events destination near Washington, DC, opened lodging to the public and found its legacy system could not support growth, mobile check-in across multiple activity sites, fast guest registration, data capture or its paperless goals. After evaluating options, Airlie selected Maestro PMS — specifically Maestro Web PMS in the Cloud — to provide a full-featured, mobile-enabled property management solution.

Maestro PMS deployed a cloud-hosted suite (front office/CRM, web booking engine, mobile e-signature, WebPro pre check-in, SMS messaging, analytics and activities management) that enabled tablet check-in across the property, remote credit card capture, automated SMS room-ready alerts and paperless registration with e-signatures. The fast, professional Maestro PMS installation reduced hardware needs through secure North American hosting, sped guest interactions, increased guest satisfaction with tablet check-in, cut hard-copy use and centralized guest data for future initiatives.

Airlie

Suzanne Gilmartin

Director of Rooms