Case Study: AKA enhances personalized resident experiences with Maestro PMS Cloud Platform

AKA unifies 12 properties with Maestro PMS cloud system

AKA, a global leader in luxury hotel residences, needed a property management system that could support its unique long-stay business model across its 11 US properties. Their challenge was to find a flexible, cloud-hosted PMS that could manage specialized housekeeping packages, deliver detailed ownership reports, integrate with numerous third-party systems, and provide robust North American support. They selected the Maestro Multi-Property Cloud PMS to meet these needs.

The solution implemented by Maestro PMS provided AKA with a single multi-property system that delivered powerful analytics, open API integrations, and mobile check-in tools. The results included streamlined operations, significant development cost savings on integrations, and a highly personalized resident experience through a single guest database that tracks preferences. Maestro's 24/7 professional support was also a key benefit for the AKA team.

AKA