Case Study: Motorola Solutions unifies its customer operations portal with Tandem

Motorola Solutions unifies 5+ product categories in one portal with Tandem

Motorola Solutions, a provider of public safety and telecommunications equipment, faced a challenge with its MyView customer portal. The portal, meant to provide a unified operating picture for over 100,000 customers, had become fragmented and difficult to use as it expanded, making it hard for clients to manage their extensive deployments. Tandem was engaged to lead a redesign and rebuild of the system.

Tandem conducted field research to understand customer needs and redesigned MyView around a new question-driven information architecture and a unified design system. The solution created a coherent portal that consolidates numerous product lines and provides a consistent, scalable foundation for future growth. The results for Motorola Solutions included a unified portal used across their customer base, with primary tasks now accessible within two clicks and a system that grows stronger as new products are added.

Motorola Solutions