Case Study: Home Office achieves faster, more efficient digital services with Made Tech

Home Office improves digital service delivery 3x faster with Made Tech

The Home Office faced a challenge in scaling its delivery of digital services while reducing costs and improving consistency across its platforms. There were gaps in technical assurance and a proliferation of one-off solutions, leading to inefficiency and high maintenance overheads. To address this, the vendor Made Tech worked as a strategic delivery partner within the department's Digital, Data, and Technology function.

Made Tech implemented a multi-faceted solution that included introducing a technical assurance process, a reuse-first Decision Tree for project kick-offs, a modernization of the intranet on Microsoft SharePoint, improvements to a forms platform, and a consolidated CRM strategy using Microsoft Dynamics. The results were significant, including faster delivery of services, information access that became three times quicker, a 44% rise in intranet approval ratings, and lower CRM costs due to reduced customizations and duplication.

Home Office