Case Study: Department for Education streamlines correspondence drafting with Made Tech’s secure AI solution

Department for Education cuts drafting time with Made Tech

The Department for Education faced a challenge with high volumes of enquiries, which made the manual drafting of correspondence a time-intensive process for its team. They sought a secure and auditable AI solution from vendor Made Tech to assist with drafting while maintaining strict governance and accountability.

Made Tech provided technical architecture expertise to design a robust and responsible AI platform. The solution, the Correspondence Drafter, generates a quality-assured first draft from approved content, significantly streamlining the process and reducing drafting time. This enabled the department to boost productivity while preserving government accountability, as civil servants remain fully responsible for final approval.

Department for Education