Case Study: Boise City/Ada County Housing Authority reduces call volume and improves access with Made Right Media

Boise City/Ada County Housing Authority cuts call volume with Made Right Media after reorganizing 80+ pages

The Boise City/Ada County Housing Authority, a public entity administering affordable housing programs, faced challenges with overwhelming administrative tasks and presenting complex program information accessibly. They partnered with Made Right Media for web design, automation, and consulting services to address these issues.

Made Right Media implemented a streamlined, ADA-compliant website with a user questionnaire and a HIPAA-compliant communication tool. This solution automated updates and messages, which substantially reduced call volume and freed up staff to focus on higher-priority work.

Boise City/Ada County Housing Authority