Case Study: Wolseley achieves digital-first invoicing with Macro 4

Implementing a Digital-first Invoicing Strategy

Wolseley, a leading UK supplier of plumbing and heating products, faced challenges with its outdated eBilling system. The poor customer experience and complicated sign-up process were deterring customers from switching from paper, and the lack of a comprehensive self-service portal was causing a high volume of document requests that burdened branch staff.

Partnering with Macro 4, Wolseley implemented a new digital-first eBilling solution built on the Columbus platform. The user-friendly system simplified registration and provided customers with online access to seven years of documents. As a result, 14,500 customers switched to the new service within six months, significantly reducing administrative workload for staff. Macro 4's solution enabled Wolseley to offer an industry-leading customer experience and advance its digital transformation goals.

Wolseley

Roger Connett

Chief Technology Officer