Case Study: Severn Trent Water achieves faster service, lower costs and better SAP performance with Macro 4

How information management is increasing productivity and customer satisfaction

Severn Trent Water, a major UK water utility, faced challenges in improving call center productivity, meeting regulatory correspondence targets, and reducing IT costs associated with legacy systems and its growing SAP database. To address these issues, the company partnered with vendor Macro 4 to implement its multi-purpose Columbus information management solution.

Macro 4 implemented Columbus to provide online access to customer documents, enable paperless billing, archive data from the SAP system, and decommission legacy mainframe applications. The results were significant, including an estimated £165,000 in annual savings from paperless billing, a 40% reduction in SAP disk utilization, and approximately £1 million in annual savings from mainframe decommissioning. Macro 4's solution also led to faster customer query resolution and improved regulatory compliance.

Severn Trent Water

Paul Hurst

IS Systems Manager