Case Study: Carewatch streamlines invoicing and gains control with Macro 4 Columbus DoXite

How a leading care provider is improving responsiveness to customers

Carewatch, a UK provider of in-home care services, faced significant challenges in managing its customer invoices. The process was slow and inflexible, requiring reliance on an external supplier to make any changes to invoice templates, which led to delays and additional costs. They partnered with vendor Macro 4 to gain control and improve the quality of these critical communications.

Macro 4 implemented its Columbus DoXite solution, which empowered Carewatch staff to easily design and amend invoice templates in-house without needing technical skills. This allowed the company to reduce the time to create new layouts from weeks to minutes, cut costs by eliminating third-party fees, and streamline their process by reducing the number of templates from 40 to just 12. The solution from Macro 4 also provided a platform for future digital communications.

Carewatch

Julie Room

Sales Ledger Manager