Case Study: Planet Home Lending achieves faster loan processing and 85% document-generation time savings with Macedon Technologies and Appian

Planet Home Lending cuts document prep time by 85% with Macedon Technologies

Planet Home Lending (PHL) faced a challenge with its inefficient, manual loan application process, which required nearly two hours per file to manage and track over 30 documents. This resulted in hundreds of monthly communications and was unsustainable for their growing business. Macedon Technologies was engaged to develop a more user-friendly and secure automated solution to streamline this workflow and provide automatic status updates.

Macedon Technologies implemented a centralized Appian portal to provide one-click status checks for applications and documents, tailored to the needs of different user groups. The solution automated document generation and provided detailed reporting. This resulted in an 85% reduction in time spent creating a key report, cutting it from 2 hours to 15 minutes. Email volume decreased by roughly 20%, and internal process turnaround improved from 48-72 hours to under 24 hours, providing a significant productivity boost.

Planet Home Lending (phl)