Case Study: a leading west coast bank streamlines loan recertification with Macedon Technologies' Continuous Customer Recertification solution

Leading West Coast Bank streamlines recertification with Macedon Technologies, cutting errors

A leading west coast bank faced a difficult and tedious loan recertification process that was required to comply with FDIC regulations. Its loan officers were overwhelmed with manually reaching out to customers for documents, a process that was time-consuming, error-prone, and made it hard to meet service-level agreements. Macedon Technologies was engaged to address this challenge.

Macedon Technologies developed the Continuous Customer Recertification (CCR) solution, which automated the process using a configurable risk matrix and smart tasking. The application significantly transformed the bank's operations, allowing recertifications to be completed more quickly and with fewer errors. This freed loan officers from manual work to focus on complex cases and provided streamlined reporting for better risk understanding.