Case Study: a large fullservice bank improves loan audit throughput and accuracy with Macedon Technologies' Dynamic Workforce and Skill-Based Routing solution

a large fullservice bank realizes ROI in less than one year with Macedon Technologies

The large fullservice bank faced a challenge in managing its loan audit workforce due to highly variable daily volumes and a lack of qualified auditors for specific loan types. This made balancing the workforce cumbersome for managers, who relied on guesswork and complex spreadsheets to calculate adequate staffing. Macedon Technologies implemented its Dynamic Workforce and Skill-Based Routing solution to address this.

Macedon Technologies' solution allowed managers to input auditor skill-sets, enabling the system to automatically identify the best available workers and route tasks effectively. This resulted in dramatically increased loan audit throughput and accuracy. The bank was able to exceed its SLAs consistently, identify training gaps, and realize an ROI in less than one year.