Case Study: Onfido strengthens pricing and billing strategy with M3ter

Onfido - Customer Case Study

The customer, Onfido, faced the challenge of defining a coherent pricing and billing strategy during a period of hypergrowth, where revenue doubled and U.S. sales leapt by over 200%. Their AI-powered identity verification service required a system that could handle complex usage-based pricing to ensure accurate billing and support rapid product launches, leading them to partner with the vendor, m3ter.

By implementing m3ter, Onfido gained the ability to better apply pricing to usage data, ensuring the accuracy of customer bills. This adoption marked the successful first phase of a multi-year program. The solution from m3ter delivered immediately on its promises, completely vindicating the buying decision and surpassing ROI objectives, which garnered significant confidence and attention from Onfido's senior leadership.

Onfido

Gordon Laing

Senior Company Operations Manager