Case Study: Plumb Stores boosts trade order frequency with M-Connect Media's Magento 2 trade portal

Plumb Stores boosts trade order frequency 24% with M-Connect Media

Plumb Stores, a UK-based plumbing trade supplier with over 60 depots, faced a challenge as their trade customers could only order via phone or in-person visits. Their complex operations, which included branch-specific pricing and local stock at each depot, lacked an online ordering system with depot pickup. M-Connect Media was engaged to build a solution on the Magento 2 platform.

M-Connect Media built a Magento 2 trade portal featuring postcode-driven depot detection and branch-specific pricing resolved at the cart. The solution enabled click-and-collect, with 80% of orders ready for pickup within 30 minutes. The results for the business were significant, including a 24% increase in trade order frequency and the successful onboarding of over 11,000 trade accounts.

Plumb Stores