Case Study: Waste Connections Inc. achieves dramatic safety improvements and higher margins with Lytx

The Interplay Between Leadership and Technology

Waste Connections Inc., founded in 1997 and now the third-largest waste-services company in the U.S., faced serious safety and performance challenges: historically high collision and injury rates (as high as a 50–60% annual incident risk before 2009), a newly acquired division (Progressive Waste Solutions) with dozens of recent fatalities, and underperforming districts such as Colorado Springs.

The company combined a renewed leadership focus on safety with Lytx/DriveCam data and a point-based coaching system to hold leaders accountable, target risky behaviors, and let drivers decline unsafe accounts. The results were dramatic: overall incident rates fell to 12.9%, PWS’s incident rate dropped 60% with no fatalities in 10 months and margins rose from 24% to 30%, and the Colorado Springs district cut incidents 72% in 12 months.

Waste Connections Inc.

Ronald Mittelstaedt

Chief Executive