Case Study: Nuna cuts user onboarding time by 80% with Lyssna

Nuna cuts onboarding time by 80% with Lyssna

Nuna, a company building a healthcare app to manage chronic conditions, faced significant challenges due to strict healthcare regulations. These rules made gathering feedback from their actual users, who are often elderly and less tech-savvy, a slow process that could take days or weeks. This led to internal debates and stalled decision-making. To overcome this, they turned to the user research platform Lyssna.

Using Lyssna’s panel to run surveys and unmoderated usability tests, Nuna could quickly get feedback from demographically targeted users. This allowed them to make data-driven decisions, such as fixing confusing terminology that could have impacted 35% of users. Most significantly, Lyssna enabled Nuna to streamline their app onboarding, resulting in an 80% reduction in the time it takes for a user to onboard.

Nuna