Case Study: monday.com achieves customer-centric design insights with Lyssna

How monday.com use Lyssna to drive customer-centric design worldwide

monday.com, a flexible Work OS platform, needed to ensure a consistently great customer experience for its global user base across over 200 countries. The challenge involved accounting for significant demographic nuances like language, location, and job roles to meet diverse usability requirements and cultural preferences. This required a robust user research platform to help them stay customer-centric.

The solution was implemented using Lyssna, which became an integral part of their user-research toolkit. The team used Lyssna for prototype tests, first-click tests, and card sorting to gather rapid feedback and refine designs. This enabled monday.com to make data-driven decisions quickly, leading to more user-centric design improvements and an enhanced overall experience for their global customers.

monday.com

Nadav Hachamov

UX Researcher