Lyssna
27 Case Studies
Case Study: LabXchange accelerates UX research and iterative feedback with Lyssna
A Lyssna Case Study
How Lyssna transformed LabXchange's approach to testing
LabXchange, an edtech platform created at Harvard University, needed a more cost-effective user testing tool as the organization grew. Product Design Lead Tess Gadd was looking for a solution that could integrate with Figma prototypes, target specific demographics like high school STEM teachers, and support their grant-funded budget—especially after their previous competitor tool no longer met their needs.
After moving to **Lyssna**, LabXchange began using surveys, Figma prototype tests, first click tests, preference tests, and tree tests to gather faster feedback. **Lyssna** helped the team reach their target audience for same-day input, run shorter iterative tests, and make quicker decisions; in one example, they identified a confusing navigation label within two hours, and in another, they tested nine prototype options and reached a stakeholder-backed decision within 24 hours.
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LabXchange
Tess Gadd
Product Design Lead