Case Study: LocknCharge improves product navigation with Lyssna

How LocknCharge improved product navigation with Lyssna

LocknCharge, a company that helps schools and IT teams manage device fleets with charging carts and smart lockers, needed a faster way to validate product navigation and UX before launch. As they expanded into the US, live user testing became difficult because of time zones, and their small team needed a simple, efficient way to test designs frequently.

LocknCharge turned to Lyssna’s user testing platform, using prototype testing, five second tests, surveys, research panel recruitment, and recordings to iterate quickly in Figma and validate wording and navigation. With Lyssna, they improved their navigation test success rate by 30%, helping them catch usability issues early and launch with more confidence.

LocknCharge

Ellie Friesen

Product Manager