Case Study: Eneco streamlines UX research and product development with Lyssna

How Eneco switched to an agile research process and enhanced their customer experience

Eneco, a Dutch energy company focused on sustainable energy and digital transformation, needed to speed up product development and build broader awareness of user research across the organization. The UX research team also wanted to replace long, expensive research perceptions with a faster, more agile approach, and they used Lyssna to support this effort.

With Lyssna, Eneco’s UX researchers ran quick, repeatable tests on concepts, flows, emails, prototypes, card sorts, surveys, and more, using insights to settle internal debates and improve customer communications. The results included shorter product development cycles, faster decision-making, and greater team adoption of research, with employees quickly embracing the tool because it made testing simple and fast.

Eneco

Meline Markosian

UX Researcher