Case Study: Canstar accelerates UX testing and improves design decisions with Lyssna

How Canstar prioritize usability testing with Lyssna for a better user experience

Canstar, an Australian financial and consumer product comparison platform, needed a faster and more reliable way to test designs with representative users. Its design and product team struggled to validate smaller ideas and individual screens quickly, and internal testing sometimes introduced bias because employees were too familiar with the subject matter.

Lyssna gave Canstar a quicker way to run usability tests, especially through Figma prototype integration and access to its participant panel. With Lyssna, the team could test concepts and receive feedback within hours, reduce the need for as many interviews, and make more confident design decisions. In one test, a small design change — adding an arrow — improved successful engagement by 30%, showing the measurable impact of the testing process.

Canstar

Chris Taylor

Lead Experience Designer