Case Study: Hexagon achieves faster enterprise user research with Lyssna

Hexagon cuts study setup time to 48 hours with Lyssna

Hexagon, a global technology and manufacturing intelligence company with over 24,000 employees, faced significant challenges in scaling user research across its decentralized, global teams. Their process was slow, creating bottlenecks that relied on internal experts and other departments for participant recruitment. This led to isolated teams and a high risk of discovering costly usability issues late in the development cycle. To overcome these barriers, Hexagon partnered with the vendor Lyssna to implement its enterprise research platform.

By adopting Lyssna, Hexagon gained an enterprise-grade solution with a built-in participant panel, Figma integration, and robust governance. This enabled structural adaptations across the organization. The results were immediate and substantial: study setup time was reduced from weeks to just 48 hours, and the total number of studies launched by their design teams doubled. Lyssna provided the foundation for validated, data-driven decision-making at scale, significantly reducing rework and connecting previously siloed teams.

Hexagon